1. Please email Rebootedhorse@gmail.com or WhatsApp us - +447908716564 with a rough outline of the brands/items you would like us to sell for you. 
2. If it fits our criteria, we'll ask you to send us a photo of each of the garments (don't worry too much about the quality of photo, since we photograph everything at the rebooted studio) - we'll be sure to let you know what we think would be a good fit (and sell!)
3. Pop them in the post or ask us to arrange collection (we guide this process so it's as hassle free for you as possible)
4. rebooted will photograph, write up and upload the items to our website and handle all the customer enquiries and sale of your items for you
5. Everything including the shipping process is dealt with by us. All you do is wait for the to complete (and the returns window) and we pay you! Easy peasy!

So what are you waiting for? Contact us today!

 

1. Our fee is 25% of any final sale for items that sell under £30, you'll get 70% of the sale price (5% will go to a charity of your choice!)

2. Our fee is less for items that sell for £30 and over, you will receive 75% of the sale price (our fee is 20% and 5% will go to a charity of your choice. 

 

1. There are ZERO upfront charges payable!

Other things you should be aware of re fees:

• Average cleaning costs will be £5 - £10 per item - this includes washing to remove odours/ marks/ stains as well as the removal of excessive horse/dog hair. 
• If a garment requires Dry cleaning; this will be outsourced and charged at our cost + 15% (we will let you know this in advance)
• Minor repairs (small holes/ dropped hems) will be charged at £5 - £15 per item depending on the level of labour involved

• More labour intensive repairs will likely be outsourced and charged at cost price (we will let you know in advance)

Giving back

For every item sold on Rebooted, we donate to charity. The exact percentage is decided by you the seller – this could range from 5% to 100% of the total sale. It's your choice!

We do this to give something back and we hope as Rebooted grows, so will our donations.

 

Terms & Conditions

Rebooted really wanted to avoid issuing a long list of terms and conditions but, with apologies, here they are:

• Please ensure all items sent to us are clean, free of stains/ marks, have no obvious signs of wear and are not in need of dry cleaning. If items are stained/ need repairs and can't be easily cleaned/ mended we will donate them to charity or return them to you. 

• For on-site appropriate items, it may take weeks or sometimes months for us to upload your items to the site. This is because
• (a) we receive a lot of stock and are a very small team,
• (b) we carefully curate the site so that it looks visually appealing to shop,
• (c) we don't upload lots of items of the same size/ style at a time
• (d) we upload items that fit with the current season - so if you've given us summer items in autumn you'll need to wait to late spring to see them appear on site 

• Items that haven't sold at full price over the course of a season will automatically be put into the sale section at a reduced price. If they don't sell in the sale they will be put into clearance at dramatically reduced prices to ensure they sell

• We have no control over how quickly things sell or whether they sell at all. We do our best but sometimes it doesn't work out.

• Pricing is set according to a wide variety of factors: quality, brand, social currency, recency of production, size, type of garment, fabric, condition and scarcity.  Rebooted pricing is in line with the vision of reducing barriers to participation

• We only pay out for a sale once the returns window has passed... this is between 7 - 10 days from shipping in the UK and within 30 days of shipping for overseas sales.

• If an item of yours looks like it has sold on the site but you haven't been paid it is either because it is being returned or because it has already been returned and has sold again and is now in another returns window. Please bear in mind that if it has been sold to a customer outside the UK the returns window can last up to 30 days depending on their location.

• We can either pay directly to your bank or PayPal!

Thank you for your understanding. 

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